{"id":29429,"date":"2023-11-02T19:31:41","date_gmt":"2023-11-02T19:31:41","guid":{"rendered":"https:\/\/helpnkprod.wpenginepowered.com\/non-classifiee\/360055915832-contacter-l-equipe-de-support-de-newforma-konekt\/"},"modified":"2024-05-03T20:45:43","modified_gmt":"2024-05-03T20:45:43","slug":"360055915832-contacter-l-equipe-de-support-de-newforma-konekt","status":"publish","type":"post","link":"https:\/\/konekt.help.newforma.com\/fr\/360002798432-introduction\/360008182812-a-propos\/360055915832-contacter-l-equipe-de-support-de-newforma-konekt\/","title":{"rendered":"Contacter l\u2019\u00e9quipe de support de Newforma Konekt"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Si vous avez des questions ou rencontrez des probl\u00e8mes techniques que vous n\u2019avez pas pu r\u00e9soudre en cherchant dans notre aide en ligne, vous pouvez toujours contacter notre \u00e9quipe de support pour obtenir de l\u2019aide.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dans cet article, vous apprendrez comment contacter notre \u00e9quipe de support et trouverez des conseils qui vous permettront de l\u2019aider \u00e0 traiter votre demande aussi rapidement et efficacement que possible.<\/span><\/p>\n<h2 id=\"h_01HE8RAB5GK85HJNE0EZ18V6F9\"><span style=\"font-weight: 400;\">Avant de contacter notre \u00e9quipe<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Voici ce qu\u2019il y a \u00e0 savoir avant de nous contacter.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pour pouvoir utiliser la plateforme Web de Newforma Konekt, votre syst\u00e8me doit disposer de la <\/span><a href=\"\/fr\/360002798432-introduction\/360008182812-a-propos\/360044855772-configuration-systeme-minimale-requise-plateforme-web\/\" target=\"_blank\" rel=\"noopener\">configuration minimale requise<\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u2019utilisation d\u2019un navigateur \u00e0 jour est fortement recommand\u00e9e.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Le support se limite aux produits et fonctionnalit\u00e9s de Newforma Konekt.<\/span><\/li>\n<\/ul>\n<h2 id=\"h_01HE8RAB5GZ1AM258CTJ3ACTW7\"><span style=\"font-weight: 400;\">Contacter notre \u00e9quipe<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Si notre aide en ligne ne fournit pas les r\u00e9ponses dont vous avez besoin, vous pouvez nous contacter en utilisant l\u2019une des m\u00e9thodes suivantes.<\/span><\/p>\n<h3 id=\"h_01HE8RAB5GG2C5QZ1KSPR7P7TP\"><span style=\"font-weight: 400;\">Depuis la plateforme Web Newforma Konekt<\/span><\/h3>\n<ol>\n<li>Cliquez sur l&rsquo;ic\u00f4ne de chat situ\u00e9e dans l&rsquo;en-t\u00eate.<br \/>\n<img decoding=\"async\" src=\"https:\/\/konekt.community.newforma.com\/servlet\/rtaImage?eid=ka3Vr000000AH4P&amp;feoid=00N4O000006FIwB&amp;refid=0EMVr000000dJh7\" alt=\"Support.png\" \/><\/li>\n<li>La fonction de chat s&rsquo;ouvre, ce qui permet de trouver rapidement les articles en libre-service dont vous avez besoin.<\/li>\n<li>Si vous ne trouvez toujours pas ce que vous cherchez, cliquez sur\u00a0<strong>Signaler un probl\u00e8me<\/strong>.<\/li>\n<li>D\u00e9crivez la nature de votre demande en donnant autant de d\u00e9tails que possible.\u00a0Nos agents vous r\u00e9pondront dans les meilleurs d\u00e9lais.<\/li>\n<\/ol>\n<h3 id=\"h_01HE8RAB5GG2C5QZ1KSPR7P7TP\"><span style=\"font-weight: 400;\">Depuis la communaut\u00e9 client<\/span><\/h3>\n<ol data-aura-rendered-by=\"418:739;a\">\n<li>Connectez-vous \u00e0 la <a href=\"https:\/\/konekt.community.newforma.com\/s\/login\/?language=fr\" target=\"_blank\" rel=\"noopener\">communaut\u00e9 Newforma Konekt<\/a>. Vous n&rsquo;\u00eates pas membre? R\u00e9f\u00e9rez-vous \u00e0 <a href=\"https:\/\/konekt.help.newforma.com\/fr\/360002798432-introduction\/360008182812-a-propos\/acceder-a-la-communaute-client-newforma-konekt\/\" target=\"_blank\" rel=\"noopener\">Acc\u00e9der \u00e0 la communaut\u00e9 client de Newforma Konekt<\/a>.<\/li>\n<li>Dans le menu, sous <strong>Service client<\/strong>, s\u00e9lectionnez <strong>Cas d&rsquo;assistance<\/strong>.<\/li>\n<li>Cliquez sur <strong>Contact Support<\/strong>.<\/li>\n<li>Remplissez le formulaire et cliquez sur\u00a0<strong>Soumettre<\/strong>.<\/li>\n<\/ol>\n<h2 id=\"h_01EXFQ3D04KAG44DSZFFA7QF4V\"><span style=\"font-weight: 400;\">Conseils pour nous contacter<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Plus vous donnez de d\u00e9tails sur votre demande, mieux nous pouvons y r\u00e9pondre. Voici quelques conseils \u00e0 garder en t\u00eate lorsque vous nous contactez.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Vous voulez une r\u00e9solution plus rapide?<\/strong> Fournissez des informations contextuelles : quels sont les sympt\u00f4mes? Vous obtenez une erreur? O\u00f9 en \u00eates-vous? (plateforme Web, add-in(s), logiciel tiers, hub, projet) Quelle version de Newforma Konekt avez-vous install\u00e9e? Quel syst\u00e8me d\u2019exploitation et quel navigateur utilisez-vous?<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Vous pouvez reproduire le probl\u00e8me?<\/strong> Partagez les \u00e9tapes et si possible la maquette afin que nous puissions le reproduire rapidement et acc\u00e9l\u00e9rer le processus d\u2019escalation. Pr\u00e9cisez si le probl\u00e8me se produit avec plus d\u2019un client ou sur d\u2019autres ordinateurs, et s\u2019il est constant ou sporadique.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Vous pouvez faire une capture d\u2019\u00e9cran?<\/strong> Ajoutez des captures d\u2019\u00e9cran ou des fichiers qui peuvent nous aider \u00e0 voir ce que vous voyez ou essayez de r\u00e9aliser.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong style=\"font-size: revert; background-color: var(--bs-body-bg); color: var(--bs-body-color); font-family: var(--bs-body-font-family); text-align: var(--bs-body-text-align);\">Vous avez trouvez un bogue?<\/strong><span style=\"font-weight: 400;\"> Si vous devez signaler un bogue, veuillez commencer la conversation par \u00ab\u00a0Je pense avoir trouver un bogue\u00a0\u00bb pour aider notre \u00e9quipe.<\/span><\/li>\n<\/ul>\n<p>Vous pouvez \u00e9galement soumettre une suggestion d\u2019am\u00e9lioration ou de nouvelle fonctionnalit\u00e9 pour am\u00e9liorer nos produits sur notre\u00a0<a href=\"https:\/\/konekt.ideas.aha.io\/\" target=\"_blank\" rel=\"noopener\">portail d&rsquo;id\u00e9es<\/a>. Pour rester inform\u00e9 des nouveaut\u00e9s de Newforma Konekt, vous pouvez vous abonner \u00e0 nos notes de versions sur la <a href=\"https:\/\/konekt.community.newforma.com\/s\/my-newsfeed?language=fr\" target=\"_blank\" rel=\"noopener\">communaut\u00e9<\/a>.<\/p>\n<h2 id=\"h_01HE8RAB5H8SNCDWPYKGF6NWV6\"><span style=\"font-weight: 400;\">Apr\u00e8s avoir contact\u00e9 notre \u00e9quipe<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Apr\u00e8s nous avoir contact\u00e9s, vous pouvez vous attendre \u00e0 un retour dans le jour ouvrable suivant. Toutefois, la plupart des demandes sont trait\u00e9es dans un d\u00e9lai plus court.<\/span><\/p>\n<div id=\"gtx-trans\" style=\"position: absolute; left: 282px; top: 657.922px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Si vous avez des questions ou rencontrez des probl\u00e8mes techniques que vous n\u2019avez pas pu r\u00e9soudre en cherchant dans notre aide en ligne, vous pouvez toujours contacter notre \u00e9quipe de support pour obtenir de l\u2019aide. Dans cet article, vous apprendrez comment contacter notre \u00e9quipe de support et trouverez des conseils qui vous permettront de l\u2019aider [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_autodraft_ids":[],"_lmt_disableupdate":"","_lmt_disable":"","_sb_is_suggestion_mode":false,"_sb_show_suggestion_boards":false,"_sb_show_comment_boards":false,"_sb_suggestion_history":"","_sb_update_block_changes":"","_is_real_time_mode":false,"_realtime_collaborators":"","footnotes":"","cf_checklist_status":[]},"categories":[424],"tags":[],"class_list":["post-29429","post","type-post","status-publish","format-standard","hentry","category-360008182812-a-propos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contacter l\u2019\u00e9quipe de support de Newforma Konekt - Newforma Konekt Help<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konekt.help.newforma.com\/fr\/360002798432-introduction\/360008182812-a-propos\/360055915832-contacter-l-equipe-de-support-de-newforma-konekt\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contacter l\u2019\u00e9quipe de support de Newforma Konekt - Newforma Konekt Help\" \/>\n<meta property=\"og:description\" content=\"Si vous avez des questions ou rencontrez des probl\u00e8mes techniques que vous n\u2019avez pas pu r\u00e9soudre en cherchant dans notre aide en ligne, vous pouvez toujours contacter notre \u00e9quipe de support pour obtenir de l\u2019aide. 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